PRIVACY POLICY

Last updated: 18 February 2026

1. About This Policy

This Privacy Policy describes how Oinos Hellas Imports Pty Ltd  (‘we’, ‘us’, ‘our’) collects, uses, stores, and discloses personal information obtained through this website. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This website is operated as a trade enquiry platform. We do not sell products directly to consumers through this website.

2. What Information We Collect

We only collect personal information that is necessary to respond to trade enquiries. This may include:

  1. your name and job title;
  2. the name and address of your business;
  3. your business email address and phone number; and
  4. the content of your enquiry.

 

We do not knowingly collect sensitive personal information or personal information from individuals who are not acting in a business capacity.

3. How We Collect Information

We collect personal information directly from you when you submit an enquiry through the contact form on this website. We may also collect basic technical information automatically, such as your IP address, browser type, and pages visited, through standard website analytics tools. This technical information is not used to identify you personally.

4. Why We Collect and Use Your Information

We collect and use your personal information solely for the following purposes:

  1. to respond to your trade enquiry;
  2. to provide you with information about our products and services at your request;
  3. to comply with our legal obligations under applicable liquor licensing legislation; and
  4. to maintain records of business communications.

 

We will not use your personal information for direct marketing purposes without your consent.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

  1. our employees or contractors who assist in managing enquiries and business operations, on a need-to-know basis;
  2. third-party service providers who assist us with website hosting or email management, who are required to handle your information in accordance with this policy; or
  3. government authorities or regulators where required or permitted by law.

 

We do not disclose personal information to parties located outside of Australia unless we are satisfied that the overseas recipient will handle the information in a manner consistent with the Australian Privacy Principles.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored securely and access is limited to authorised personnel only.

We will retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

7. Accessing and Correcting Your Information

You may request access to, or correction of, the personal information we hold about you at any time. To make such a request, please contact us using the details in clause 9 below. We will respond to your request within a reasonable time and in accordance with our obligations under the Privacy Act 1988 (Cth).

We may decline access in certain circumstances permitted by the Australian Privacy Principles, in which case we will provide written reasons for our decision.

8. Cookies and Analytics

This website may use cookies or similar technologies to improve your browsing experience and gather basic analytics data. Cookies do not collect personal information that identifies you. You may configure your browser to refuse cookies; however, doing so may affect the functionality of this website.

If we use a third-party analytics service (such as Google Analytics), that service may collect anonymised usage data in accordance with its own privacy policy.

9. Complaints and Contact

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance:

 

Oinos Hellas Imports Pty Ltd

Melbourne, Victoria

enquiries@oinoshellasimports.com.au

+61 4024 603 677

 

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on this website with a revised date. We encourage you to review this policy periodically.